Privacy & safety
Only the people they choose
Senior Streamers is built so that residents hear from family and friends, and nobody else. Every way into the TV is approved by the resident or your staff, and can be turned off.
Video calls
- Each resident chooses a six-digit PIN, entered before starting a call, so nobody else in the room can call as them
- The resident calls only people in their Contacts
- Calls run on Senior Streamers' own video-calling service, with invitations sent only to the people on the call
- Family can't see whether the resident is home, watching TV or on another call
Messages & videos from family
- Only people in Contacts get a private link to send messages and videos
- If a link is ever shared by mistake, New Link stops the old one right away
- Staff can turn any person's sending on or off with one button
- Messages are encrypted on the way, and our server deletes its copy once the TV has received it
- A size limit on videos, set by your community
Phones and computers
- A new phone or computer must be approved on the TV before it can send videos or be used as a remote
- The first videos from a new device wait on the TV until someone there presses Keep
- Approval can be removed at any time
- Phones on the box's setup Wi-Fi never reach your community's network
Remote Help
- Only the resident can make someone a helper, on the TV or their own phone
- The TV asks permission before a helper starts, unless the resident chooses otherwise
- A banner shows who is helping for the whole session, and holding HOME ends it
- Helpers never get the camera or microphone, and they see the menus only, not shows or calls
Recommendations
- Suggestions are ranked on the box itself
- Only anonymous viewing information is used to improve them, never names or contact details
- Titles with mature content are never recommended
Peace and quiet
- Quiet times when call requests wait instead of ringing
- A waiting time before someone can ask again after "Not now"
- New messages arrive with a chime and a notice, and never stop a show
- No chime during calls
Questions about privacy for your community? Email info@seniorstreamer.com or call 760-576-7661. For how this website handles the information you send us, see our website privacy policy.